Outsourcing sector in Poland still growing

Employment in centers of services located in Poland grew by 15% between 2016 – 2017 – according to report published by Association of Business Services Leaders in Poland (ABSL). Being ranked in Top 10 of the A.T. Kearney Global Services Location Index, Poland remains an important point on a map of global business services’ centers.

Not only SSCs

Up to 300 000 employees will be working in Polish business services centers by 2020 – predicts ADSL in their report “Modern business services sector in Poland 2017” [“Sektor nowoczesnych usługbiznesowych w Polsce 2017]. At the moment 244 000 persons are working in this sector whereas 81% of jobs have been outsourced to Poland by foreign investors and only 19% created by Polish entrepreneurs. Currently there are around 1087 business centers in Polandcreated by 724 companies out of which 80 are listed on Fortune Global 500 list.

The largest part of the business centers are SSCs (35%) and IT outsourcing (30%). BPO and R&D centers stand for 21% and 14% respectively.  Most of the jobs outsourced in Poland have been created in Cracow area (55,8k), Warsaw (42k), Wroclaw (40k) and the Three-City (19k).

Poland – a first choice in Eastern Europe

Poland remains one of the first choices when thinking of global service location.In the latest A.T. Kearney Global Service Location Index 2016, it was ranked 10 – highest among all the Eastern Europe states, 2 positions ahead of Bulgaria – second highest rank in the region. It seems that investors outsourcing to Poland appreciate the country mostly for its business environment which was ranked highest among all the top 10 countries – less for people skills and availability (9th rank among the top 10).

Poland was also ranked 24 in the newest World Bank’s Doing Business Report 2017.